Shipping policy

 

Shipping Information:

At FourOnTheFloor, we aim to deliver your clothing swiftly and securely. Here’s a comprehensive overview of our shipping and pre-order policies:

1. Shipping Rates and Delivery Times:

  • Domestic Shipping: We offer standard shipping within United States with rates calculated at checkout based on your location. Estimated delivery time is 3-5 business days.

  • International Shipping: We ship to select countries worldwide. Shipping costs and delivery times vary depending on your destination. International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

2. Order Processing:

  • Processing Time: Orders are typically processed within 1-2 business days. During peak periods or holidays, processing times may be slightly longer.

  • Tracking Information: Once your order is shipped, you will receive a confirmation email with tracking details so you can follow your package’s journey.

3. Pre-Order Policy:

  • Pre-Order Items: Certain items are available for pre-order, meaning they are not currently in stock but can be reserved. Pre-order availability is indicated on the product page.

  • Processing and Shipping: Pre-ordered items will be shipped as soon as they become available. Estimated shipping dates are provided at checkout, but these dates are subject to change. We will keep you updated if there are any delays.

  • Combined Orders: If you place a pre-order with in-stock items, your order will be split into two shipments. In-stock items will be shipped immediately, while pre-ordered items will be dispatched once they are ready.

4. Shipping Issues:

  • Missing or Delayed Packages: If your order is delayed or goes missing, please contact our customer support team. We will assist in tracking down your package and resolving any issues.

  • Incorrect Address: Ensure your shipping address is accurate before placing your order. FourOnTheFloor is not responsible for any issues arising from incorrect or incomplete addresses provided.

5. Returns and Exchanges:

  • Return Policy: For details on returns and exchanges, please refer to our Returns Policy section on our website.

For any questions or further assistance, please contact our customer support at fouronthefloorbrand@gmail.com. Thank you for choosing FourOnTheFloor!